FAQ'S

Frequently Asked Questions

Q: What makes Seacret skincare products so special?
A: Researching and harnessing the power of the Dead Sea for over a decade, Seacret has developed unique processes to harvest the minerals, mud, and nutrients, and bottle the benefits that deliver remarkable results for your skin and body.

Q: How do Seacret products help reduce wrinkles?
A: The ageing process, along with environmental elements such as prolonged exposure to the sun and pollution, produces free radicals which can break down the collagen in your skin. The unique ingredients in Seacret skincare products, including vitamins and amino acids, essentials oils, Aloe Vera, Chamomile, and minerals from the Dead Sea encourage the natural age-defying regeneration of your own skin cells to promote healthier, younger looking skin.

Q: Are Seacret products tested on animals?
A: Seacret Direct and its manufacturers do not test on animals.

Q: Why doesn’t the ‘Not Tested on Animals’ logo appear on all Seacret products?
A: The Seacret Direct ‘Not Tested on Animals’ logo is not recognised by European and American regulations. Due to SEACRET’s large distribution in these countries the logo will not appear on all products.

Q: Where does Seacret source their Palm Oil from?
A: All palm oil used in Seacret products are sourced from the Archer Daniels Midland Company (ADM), through their French manufacturing facilities. ADM does not knowingly source or purchase palm oil from illegally cleared land, or palm oil that does not comply with local laws and regulations. ADM are members of the Roundtable on Sustainable Palm Oil (RSPO).

Q: Why don’t all Seacret skincare products have an expiry date?
A: Under Australian regulations there is no requirement to place expiry dates on cosmetic products. Seacret includes a Batch Number on each product, and this is related to the manufacture date and expiry date. If you would like to know the expiry date of a product you have purchased, contact Customer Service on 1300 473 227 and advise the product name and Batch Number.

Q: What does the 6M and 12M printed on the product bottle mean?
A: The 6M and 12M refers to the shelf life of the skincare product. If your product has 6M written on it, it has a shelf life of six (6) months from the date of opening. If your product has 12M written on it, it has a shelf life of twelve (12) months from the date of opening.

Q: Are your skincare products safe for pregnant women and babies?
A: Seacret cannot recommend our skincare products for use on pregnant women and children under 14 years of age. Seacret products contain only approved and authorised ingredients however all testing has been done on adult skin. If you have any questions, please consult your Health Care Professional.

Q: Do Seacret products help with skin conditions such as Eczema and Rosacea?
A: The Dead Sea is renowned for its healing properties, and Seacret skincare products are enriched with minerals from the Dead Sea. However, the products are designed for cosmetic use and do not hold any medical claims, nor can they replace any medication. Seacret customers often report experiencing great results using Seacret products for relieving skin conditions, however Seacret does not claim and cannot guarantee any results. If you have any questions, please consult your Health Care Professional..

Q: I am having trouble placing an order. What should I do?
A: The Secaret Direct website runs most efficiently on Google Chrome. Using other browsers such as Microsoft Edge or Mozilla Firefox, may cause glitches. If you are still experiencing technical difficulties, please call Customer Service on 1300 473 227 during business hours or send an email to support@seacretdirect.com.au.

Q: How can I pay for my order?
A: Secaret accepts Mastercard and Visa.

Q: Is it safe to use my credit card on your website?
A: Yes, it is safe to use your credit card on the Seacret Direct website. During checkout all personal information entered (name, address, and credit card details) is encrypted and sent over a secure connection to our server. Seacret complies with industry standards to protect the security of your personal information both online and offline..

Q: Can I place an order to be shipped to another country?
A: Currently, Seacret Direct Australia ships only within Australia and to New Zealand. If you are ordering from a country outside of these markets, you will need to first have your order delivered to an address in Australia or New Zealand, and then organise your own onward shipping. This is done at your discretion and Seacret Direct Australia are not able to replace or issue refunds for any missing/damaged/incorrect products that are part of a private shipment. Please ensure your Australian or New Zealand based receiver checks the order as soon as they receive it for any missing/damaged/incorrect products and the Agent Account Holder reports it to our Customer Care Team on 1300 4573 227 or email support@seacretdirect.com.au within 7 days of receipt of goods..

Q: Where is my order?
A: When an order is placed, you will receive an email confirmation with your Australia Post tracking number. Please call Australia Post directly on 13 76 78 to track your parcel. If you do not have a tracking number, contact Customer Service on 1300 473 227. Please note, orders are processed and shipped during business hours only (Monday to Friday excluding public holidays). Orders are usually dispatched within 1-2 business days of being received. The products are delivered within 5-7 business days after being dispatched. These timeframes are indicative only and Seacret does not accept any liability for delayed delivery caused by a third party..

Q: What happens if my order is returned to Seacret?
A: If your order is returned to Seacret due to an incorrect address or failure to collect your parcel from an Australian Post outlet, a $15 Return to Sender fee will be charged, in addition to a $10 reshipping fee. Seacret will take all reasonable care to deliver to the address given. However, we are not liable for non-delivery as a result of incorrect data entry..

Q: Can I cancel my order?
A: To cancel an order call Customer Service on 1300 473 227 immediately. The team will do their best to accommodate your request however, Seacret cannot guarantee the order will be cancelled before being dispatched if it is not caught in time..

Q: Can I return my products?
A: Seacret offers Customers a money back satisfaction guarantee on products returned within ninety (90) days from the date of sale. If you are dissatisfied with the product for any reason, you can return it for a full refund. Original shipping charges are not refundable. Return shipping charges must be paid by the Customer. Customers’ orders above $750 may be subject to the conditions of an Agent order return..

Q: What is your Customer return/exchange policy?
A: Please see our Return Policy.